HRD

Employee Experience & Engagement: Strategy, Programs and Analytics

This workshop provides HR, EX and OD professionals with the essential knowledge, skills, methods and tools to design and manage an end-to-end EX strategy and programs for their organisations.

2 day Online class

Offered in-person & online

Accredited by HRD Future & Course Trainer

Course Introduction

As the war for talent intensifies in our competitive global economy, highly talented individuals are increasingly looking for jobs that fit their lifestyle, give them opportunities to grow and connect them to greater meaning and purpose. At the same time, workplaces are becoming more transparent than ever.

What happens at work between leaders and employees can quickly go viral, and former employees can leave reviews about past and even current employers on social media. The consequences for employer brands can be severe. For these reasons, many employers have begun focusing on improving their employee experience (EX).

This workshop provides HR, EX and OD professionals with the essential knowledge, skills, methods and tools to design and manage an end-to-end EX strategy and programs for their organisations. Conducted in a highly interactive manner, the content will include videos, case study discussions and exercises to enable group learning and sharing of best practices.

Learning Objectives

  • Understand how to design and executive employee experience strategy.
  • Understand how to apply continuous listening’s programs.
  • Explain and appreciate lifecycle, engagement and pulse surveys that capture moments that matter.
  • Understand and appreciate the importance of employee journey mapping.
  • Describe and appreciate experience analytics.

Who Should Attend?

CHRO, Heads of EX, HR Business Partners, Heads of HR, Heads of Engagement, Heads of L&D, Heads of Talent Acquisition, Heads of OD

Course Trainer

Stephen has more than 25 years of consulting experience in employee engagement, leadership development, talent management and data analytics. He has worked in a wide range of sectors with leading global organisations across Asia, Australia and the Middle East.

Previously, Stephen was Senior Solution Strategist of Employee Experience at Qualtrics Asia-Pacific & Japan. Other past roles include Vice-President Solution Design APAC and Managing Director at Korn Ferry Digital Singapore. At Korn Ferry, Stephen led and managed a regional team of 20 consultants and analysts to deliver pay, talent and engagement digital solutions across Australia, Japan, Hong Kong, South Korea and Singapore.

Detailed Agenda

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