New Technology & HR Masterclass

Learn about the technologies shaping Industry 4.0 and how they are changing HR

2 day in-person class or 5 half-day online sessions

Offered in-person & online

Accredited by HRD Future & People Collider

Course Introduction

Technology is changing the workplace and workforce at an ever-increasing pace. With the focus on the digital transformation of organisations, functions and individuals, the need to understand how technology works has never been greater.

This program brings together leading methods in online learning. Learners will have access to multiple self-directed activities and participate in interactive online classrooms over 3-days.

This course is designed specifically for Human Resources professionals, using straightforward language instead of technology jargon, and sharing examples from HR and other familiar contexts. Each technology is discussed in detail; from its history, the opportunities and problems they have today, to how they may evolve in the future.

In this course, it is not the HR vendor tools that are presented, but instead the technology underneath that drive them. With so many vendors using fancy technology-related words, the need to understand and question what is behind the marketing taglines has never been greater.

Course Objectives

This course provides detailed knowledge about 5 new Industry 4.0 technologies; AI, RPA, Blockchain, VR, AR and IoT and how they are impacting and can be used to impact organisations, Human Resources and employees. The main course objective is to arm HR professionals with the knowledge they need to make effective decisions regarding the application of these technologies in their workplace.

This course ensures HR has a solid knowledge of the new technologies that drive digital transformation by helping them answer the following questions.

1. What are the top business reasons for HR Technology investments?
2. What is inhibiting HR from achieving successful digital transformation?
3. What are the tools and strategies necessary for digital transformation?
4. What are the risks and impact of choosing poor fitting systems in business?


  • The program will be delivered through a mixture of online classes and self-directed learning activities outside class.
  • Online classes will be held over Webex with presentations and lectures, group activities and discussions, and other online activities using Kahoot and Slido.
  • Participants will be given case studies, articles, videos and podcasts to undertake self-directed learning activities outside class time to enhance their learning experience.

Course Trainer

Philippa (Pip) Penfold is the CEO and Co-Founder of People Collider, a company whose purpose is to educate HR professionals about technology and enabling them to construct Human Workplaces with Technology. Pip built 20 years of corporate HR experience, formulating HR strategies, designing HR programs and implementing new HR practices, before moving into the HR Technology industry. Throughout her career Pip has managed many technology implementations, and supported HR functions and companies with their digital transformation

Key Benefits of Attending

Learn how new technologies can be used in HR, through case studies and use cases.

Increase your ability to guide and shape the digital transformation of Human Resources, by being able to identify the right technology for different problems and opportunities in HR.

Become an astute customer for HR technology vendors. Through a better understanding of the technologies you will be able to challenge and question HR technology vendors about their tools and promises

Network with other future-focussed HR professionals who understand the impact technology has on HR and are keen to use it to shape the future, rather than letting technology shape HR.

Ensure ongoing employability by developing in-demand knowledge about technology to win in the future workplace.

Who Should Attend?

Human Resource professionals who have a responsibility for or interest in how new technology is shaping the workplace and workforce.

People who are curious to learn the fundamentals of technology so they can assess and critique HR vendor tools more effectively and improve the choice of tools to their organisation.

Detailed Agenda

• What is different today compared to 5 years ago, and why it matters.
• How changes in technology have altered the HR technology ecosystem
• How HR’s choices about technology impact the employee experience
• What to consider when designing the HR technology landscape within an organisation
• What is possible with technology today, and how it challenges HR’s current relationship with technology

Artificial Intelligence (AI)
• What AI really is and the characteristics of different forms of AI
• How does AI work and how is it created
• What are the limitations of AI today, and how may it evolve in the future
• Opportunities for applying AI to today’s workplace
• The dangers of AI and what to watch out for
• Understanding the bias in AI and what HR can do about it
• How AI is affecting the workplace, and what can HR do to manage the impact

Case Study: Take a deep dive into how a multinational company has used AI to improve recruitment and selection. Participate in an online activity to learn about bias in AI and how to address it. You will also explore AI use cases in engagement and learning.

• What is Blockchain and why does it matter to HR
• What the possibilities of Blockchain are for the future workforce
• How secure is Blockchain, is it truly unhackable?
• The differences in various forms of Blockchain
• How you ompany can use Blockchain to improve value
• Understanding the impact of Blockchain on different industries, businesses and HR

Case Study: Explore the challenges of adopting this new technology in HR through a Background Screening case study in a Financial Services company. Explore additional use cases of Blockchain in HR and debate the pros and cons of Blockchain for the future workforce.

Robotic Process Automation (RPA)
• What is RPA and how does it work
• Why is RPA a powerful technology for improving workflow
• How to apply RPA to HR and what to focus on
• The dangers of RPA and how to avoid them
• How to continuously monitor and improve RPA for HR
• How RPA can be applied to numerous business settings

Case Study: Develop an understating of how RPA can be used effectively in HR through an Onboarding case study. Learn how to create a basic process flow using a RPA in a hands-on activity. Study additional use cases for RPA in HR including payroll and absence management.

Internet of Things (IoT)
• What is IoT and why it’s relevant to HR
• How does IoT operate and its inherent risks
• The power of IoT when designing the future workplace
• What should HR consider when embracing IoT
• Collaborating with other business areas to reap the rewards of IoT
• Managing the dangers of IoT in the workplace

Case Study: Discover how Virtual Reality has been used by a global media company as part of the employer branding and talent attraction strategy. Explore in a variety of learning use cases for Augmented and Virtual Reality.

Virtual and Augmented Reality (VR & AR)
• What is VR and AR, and how they are different
• The limitations and uses of VR & AR to the workplace today
• How can HR effectively use VR & AR to create a superior employee experience
• What are the difficulties in designing and delivering a VR or AR program
• How VR and AR could be applied to the future workplace and workforce

Case Study: Discover how Virtual Reality has been used by a global media company as part of the employer branding and talent attraction strategy. Explore in a variety of learning use cases for Augmented and Virtual Reality.

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