HR Transformation in the Covid Endemic World: the Peril and the Opportunity of a Rapidly Changing Business Environment
This dynamic, interactive workshop will give you concrete solutions, tools, and action plans to transform the HR Function to address the challenges and take advantage of the opportunities created in a COVID Endemic world.
Course Introduction
The COVID19 pandemic shows little signs of fully subsiding in the near future. Governments and organizations are being forced to consider how to keep citizens and employees safe, while maintaining and improving people productivity. This requires planning and implementing new workplace and workforce strategies for the long-term in a COVID endemic world.
To add to the challenges, for ten consecutive years now, economists around the world have measured declining people productivity which is creating a drag on business performance. However, the COVID 19 crisis is emerging as a catalyst to fix these issues. Changes in the way we work – where, when, and how – have come quickly and there are positive signs that the COVID crisis has driven workplace change that is improving people engagement and productivity.
This workshop will give you the tools, models, and capabilities to get the right people, in the right place, at the right time, with the right skills and motivation to permanently improve workforce engagement and performance. Solutions based on proven methods and tools by the world’s most successful companies. This workshop uses up-to-date case studies of those organizations who have taken advantage of the COVID19 (and other) crisis to effect permanent and positive change.
Key Competencies
- Identifying opportunities for organization change in a crisis
- Linking people strategy to the emerging business change imperatives
- Change management principles in the context of crises and organizational change
- Transformed HR operating model design and implementation
- Business case modelling for HR organization change
- Digital HR technology analysis, selection, and implementation
- Business change road mapping and risk mitigation
- HR and finance analytics
Learning Style
Four half-days, interactive, workshop with:
- compelling presentations with the latest research
- live polling
- real life case studies of successful companies
- group exercises with digital participant guide, to take away and use back on your job
- group discussion and debate
Course Trainer
Tim Ringo, Chartered FCIPD, is an author, speaker and executive board advisor on topics related to HR and Human Capital. His latest book, Solving the Productivity Puzzle, published August 2020 on Kogan Page, recently won Business Book of the year (HR and Management), by the prestigious, Business Book Awards. Tim is a former senior executive in Accenture, IBM and SAP. He has over 30 years’ experience as a senior executive in the HR Consulting and HR Software industry. He has architected and led some of the largest and most successful HR change programs in North America, Europe, Asia and the Middle East.
Learning Objectives
Develop a clear understanding of the challenges and opportunities presented as a result of the global COVID19 Pandemic
Develop a set of HR change priorities to help your organisation reposition people strategy to support changed business priorities
Understand how to improve organization productivity from flexible and remote working
Embrace the opportunity to adapt HR Operating models to help the organization focus on improving people engagement and well-being
Develop an understanding of the importance of workforce wellness and diversity in people performance
Build a roadmap for change and a business case to make the financial case in your organization.
Build a roadmap for change and a business case for change, to make the financial case in your company
Who Should Attend?
This course is based on Tim Ringo’s proprietary research and writings on how COVID19 is creating opportunities for positive change in the workplace. It also contains research from his latest awardwinning book, Solving the Productivity Puzzle, (Winner, Business Book of the Year – HR & Management, May 2021) and is designed for anyone involved in organization change and driving improved people productivity and business performance in a crisis. Particularly, leaders in HR, Operations, IT and Finance who all need to work together as a team to drive effective and sustainable change.
Roles: HR, IT and Finance managers, and heads of departments as well as CHRO, COO, CFO and CIO.
Detailed Agenda
Session 1:
The New Normal – Crisis Knocks Us onto a Different Path
How to leverage emerging trends during COVID19 pandemic to create positive change in the workplace:
- Flexible and remote working becomes the norm
- Workforce motivation techniques in a COVID endemic world
- How to best leverage digital HR technology to support flexible and remote working
- Workforce well-being takes center stage
- Diversity and Inclusion and employee engagement
- Solving the Productivity Puzzle
Exercise 1: What emerging trends create new opportunities for you?
What Does Good Look in Taking Advantage of a Crisis? – Case Study
How top companies take advantage of crisis to drive new ways of working
- Leaders who look after people are highly valued
- A focus on mitigating risk and maximizing opportunity
- Leveraging digital technologies to create engagement and performance
- Strategic workforce planning is key
- Integrated people processes and technology
- The human experience; what does good look like?
Session 2: Defining New People Management and Development Priorities in the COVID Endemic World
Define HR change priorities to help your organisation reposition people strategy to support changed business priorities:
- Now is the perfect time to reassess people strategy priorities
- From people “management” to “development”
- The importance of Integrated Talent Management strategy, processes, and technology.
- Where and how to start?
Exercise 2: Define Your List of New People Management and Development Priorities
Session 3: People Engagement Best Practices in the COVID Endemic World
Many employees are reassessing their future career direction because of COVID19 experiences. People engagement is more challenging and important than ever. The solution: Tap into peoples’ intrinsic and extrinsic motivation in the workplace for maximum performance.
- The 19 Century “carrot and stick” approach to motivation does not work in the 21 Century
- People are motivated by what they do as much as by what rewards they receive
- Time to transform rewards and benefits to match today’s work
- Performance management is becoming performance development
- Flexible working can be very productive and motivational
Exercise 3: Define What Your Intrinsic and Extrinsic Motivations Are: apply to your workforce
Session 4: Changing HR Operating Models to Support Working in the Covid Endemic World. – Case Study
Now is the time for HR to step back and reassess, “who are we, what do we do, and how do we do it?”, in order to take full advantage of current opportunities or change.
- HR Operating models have not changed to keep pace with the new business realities: what are new models being implemented?
- Three key questions to answer first:
- is HR Centralized/Federated in your organization?
- Who is responsible for Talent Development: HR or the Manager & Employees?
- who is responsible for the Employee Experience?
- An approach for HR Operating Model Change
Exercise 4: Define What Your HR Operating Model Should Be to Facilitate Change
Session 5:
Day Two Wrap-up
Answer any questions, discuss what we learned.
Session 6: What Role Does HR Technology and Social Media Play in the COVID Endemic World?
Technology is key, but should it be the top priority in implementing people performance solutions? Where does it fit?
- HR Technology has allowed organizations to maintain and even improve productivity in the pandemic – how?
- Integrated employee experience is a mindset and a set of processes first
- Third, comes technology; these are not IT projects
- Once the foundation is place, it is key to choose the right technology
- Social media and remote people engagement
- Where and how to start?
The Evolution of Modern People Performance Systems
How did technology evolve for the workplace and what does the future hold for intelligent talent and people performance systems?
- HRIT has been around since the 1950’s
- There have been several technology inflection points
- The latest innovation is cloud HR with AI and machine learning
- Where is HR technology going next?
Exercise 5: Where are you on the People Performance Tech Maturity Spectrum?
Session 7: Making the Case for Change
As they say, “never let a crisis go to waste”. Now is the time to push for large scale and permanent change in how
Developing a RoadMap for Change
How to get from A to B for implementing organization changes to improve people performance
- An effective change programme has a roadmap to show the way forward that everyone agrees to
- Must be a balance between time, risk and business priorities
Exercise 6: Create Your Own Change RoadMap
Session 8: Developing a Business Case for Investment in Operating Model and People Performance Change
CEOs and CFO’s have many competing priorities, especially in dealing with the uncertainty of a COVID endemic world.
Exercise 7: Create a Case for HR Change
Bring it All Together: A Complete Case for Change in the COVID Endemic World – Case Study
Session 9: Q&A, Certificates and Goodbyes
