HRD

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FAQs

Want to speak with an HRD Future team member? Call (65)62621651 or email enquiry@hrd-future.com

How do I register for an event?

You can register online by filling the registration form on our website. Alternatively, you can also register by email or phone.

To register by e-mail, please send the delegates name, job title, email address, company name and telephone number to enquiry@hrd-future.com or alternatively you can email the scanned copy of the completed registration form.

To register by phone, please call +65 6262 1651

What is included in the event registration fee?

The registration fee includes admission to the events, exam and cert for certification courses, a comprehensive set of documentation material in both printed and digital format or only printed format for some of the course distributed at the venue, lunches and 2 refreshment breaks for in-person classes. Hotel accommodation and travel costs are not included in the registration fee; however, we do have corporate rates with the hotel venue. Email to enquiry@hrd-future.com for more information.

Is there any deadline for registration?

There is no deadline for registration. However, for some workshops, sometimes we do limit the number of delegates to ensure optimum course interaction. We advise you to register as early as possible in order to avoid disappointment and to allow adequate time for our administration process. If you need to register on the day itself (walk-in registration), then kindly contact our customer service department at +65 62621651. If time restricts, you can go directly to the event venue, and approach our officer in charge over there. Our personnel will assist you with subject to seat availability.

When should I pay the registration fee?

Full payment must be received within seven (7) working days upon receipt of invoice or before the event date, whichever is earlier.  A LOU with company stamp is requested for those organizations that cannot make payment on time.

What are the acceptable modes of payment?

(1) BANK TRANSFER

  • Account Name: HRD Future Pte Ltd
  • Account Number: 695-207639-001
  • Beneficiary Bank: Oversea-Chinese Banking Corporation Limited
  • Beneficiary Bank Address: 65 Chulia Street OCBC Centre Singapore 049513
  • Swift Code: OCBCSGSG

We may provide you a different bank account depends on currencies. Email to enquiry@hrd-future.com for more information.

(2) CHEQUE

Please make all cheques payable to: HRD Future Pte. Ltd. (Appliable in Singapore Company only)                                                                             

(3) CREDIT CARD

We are using PayPal as the credit card payment gateway. This is the most secure way for credit card payment. There is an additional 4.4% + SGD0.5 credit card charges per transaction. A payment request email with payment link will send to you via HRD Future’s PayPay account if you choose this option.

Can I pay at the event venue?

If due to time constraints you are unable to pay prior to the event date, special considerations can be made. Kindly notify us if you need to make the payment on the day itself.

Can I change the name/details of the delegate(s) after registration?

Yes, a name can be changed at no additional cost. Please email enquiry@hrd-future.com providing the details of the delegate(s) you wish to replace and the details of the replacement(s). This email should include:

  • Full names, titles and positions in company
  • Company name
  • Direct telephone (for any urgent purpose)
  • Delegate’s email address (for us to send the Pre-Course Reading Material and Questionnaire)

I have registered for an event but I can no longer attend, what is your cancellation policy?

Cancellation policy can always be found in the Terms & Conditions section of your registration form. Basically, cancellations can be made if it is submitted more than 30 days prior to the event.

For cancellations received less than 30 days prior to the event, you have several options:

  • You can send a replacement as we do substitution free of charge
  • If no one from your organisation can attend, formal written request for withdrawal is required and an acknowledgement sent out. If the request is done before a month of the commencement date, a credit voucher is issued to the organization to be used within 12 months of the date of issuance.

How can I make a hotel booking?

After you register for an event, an e-mail will be sent to you confirming your registration and with information on how to book your hotel accommodation. We suggest that you book your accommodation as soon as possible. Our personnel can also offer suggestions as to nearby hotels as an alternative for your accommodation, but will not be able to make any bookings for you. Please note that accommodation is not included in the registration fee.

Is there a corporate room rate?

Yes. Please email nurhayati@hrd-future.com indicating which event and its dates & city you are planning to attend, and we will provide you the corporate room rate at the event venue for your consideration.

Must I stay at the same hotel as the event venue?

No. You may feel free to choose any other hotel of your preference.

How can I obtain a Visa to attend the event?

You need to contact the local embassy of the country which you would like to visit, and they will be able to advise you how to obtain your visa. Please note that our company is not responsible for the approval of delegates’ visa applications. We can provide an invitation letter to clarify on the purpose of your VISA application.

I need an invitation letter to be included with my visa application, how can I get this?

We can provide our registered delegates with invitation letters for Visa purpose once your payment has been received. Please email nurhayati@hrd-future.com the following details:

  • Event that you are attending
  • Full name registered in your passport
  • Nationality
  • Passport Number
  • Passport Expiry date
  • Company Name
  • Job title

An email will be sent to you shortly with the invitation letter in PDF format.

Can I get a refund if my visa application has been rejected?

Delegates are responsible for their own travel arrangements. Our normal cancellation policies apply. Please refer to cancellation policy in the Terms & Conditions section of your registration form or our website.

What is the primary language used in the event?

All our public events are conducted in English, unless otherwise stated. You can have an in-house programme conducted in the language of your preference.

Will there be interpreters at the event for non-English speaking delegate?

If you require simultaneous interpretation service, please let us know in advance. Additional fee will apply.

Can I get a copy of the delegate list prior to the event?

We do not disclose delegate list prior to the event taking place. A list of participants will be available at the event only.

Can I get a copy of the course materials prior to the event for self-study?

Yes for some of the courses. However since we always update course materials closer to the event date to ensure all data is most updated, we are only able to provide course materials approximately one week before the event dates. A full payment is requested in order to receive the course material in advance.

What is the dress code for the event?

Most of our delegates who attend our courses prefer to wear business/ smart casual clothing. No shorts please. You can also bring optional formal clothing for your personal dinner or networking functions.

Who should I inform about my dietary requirements?

We will email you the event details letter approximately two weeks before the day of the events. You can highlight any special dietary requirements by reply the email.